Membership Operations Manager

Membership Operations Manager
Location: Bracknell
Salary: £35,000
Hours: Full-time, 37 hours per week
Work Location: On-site
Full time / Permanent

Remarkable Jobs is hiring on behalf of our amazing client.
We are seeking a Membership Operations Manager to join their team in Bracknell. This is a hands-on and varied role requiring strong project management and organisational skills, with a focus on delivering exceptional value to members.

Membership Operations Manager Role:
As the Membership Operations Manager, you will play a key role in implementing the strategic membership plan. You will drive member engagement, oversee a diverse events programme, and ensure high levels of operational excellence across all membership services.

Membership Operations Manager Key Responsibilities:

• Manage the member events programme, from content planning to delivery.

• Lead the subscription renewals process including invoicing and collections.

• Oversee new membership applications and onboarding, as well as the resignations process.

• Coordinate engaging membership communications (newsletters, case studies, etc.).

• Maintain accurate member records and ensure system and process efficiency.

• Gather insights on members and competitors to inform strategic decisions.

• Provide outstanding customer service across all touchpoints.

• Support digital engagement throughout the annual membership cycle.

What They Are Looking For:

Essential:

• 3–5 years’ relevant experience in operations, project management, or events.

• Proficient IT user with experience in Microsoft packages, CRM, and CMS tools.

• Strong organisational skills and attention to detail.

• Excellent communication and customer service abilities.

• Able to work both independently and collaboratively.

Desirable:

• Experience delivering presentations and running meetings.

Membership Operations Manager Key Attributes:

• Proactive and able to prioritise workload.

• Self-motivated with a strong team ethic.

• A focus on continuous improvement and service delivery.

If you’re ready to take on a varied and rewarding role as a Membership Operations Manager, we’d love to hear from you.