Air conditioning Service Manager (HVAC)

Aircon Service Manager

Location: Stockport, SK6

Salary Circa £40k – £48k depending on relevant experience

Full time / Permanent

Salary: Based on relevant experience

We are recruiting an Air Conditioning (Aircon) Service Manager on behalf of an established, market-leading organisation. This company offers a complete solution to its customers, from design and planning to installation, service, and maintenance throughout the UK.

This Aircon Service Manager position is responsible for overseeing the operations and service delivery.

Key Responsibilities of an Aircon Service Manager

Operational Management

• Oversee Daily Operations: Ensure that all service calls and maintenance tasks are handled efficiently and effectively.
• Scheduling: Plan and schedule service technicians’ daily work, balancing workload and customer needs.
• Resource Allocation: Manage tools, equipment, and inventory to ensure technicians have what they need for their jobs.

Customer Service

• Client Interaction: Act as the primary point of contact for customer inquiries, complaints, and service requests.
• Quality Assurance: Ensure high standards of service delivery and customer satisfaction.
• Follow-Up: Conduct follow-up calls or visits to ensure customer satisfaction after service is rendered.

Technical Support

• Technical Guidance: Provide technical support and guidance to service technicians, helping them resolve complex issues.
• Training: Train and mentor service technicians to improve their skills and knowledge.
• Problem Resolution: Address and solve technical issues that technicians encounter in the field.

Financial Management

• Budgeting: Develop and manage the service department’s budget, ensuring cost-effective operations.
• Revenue Generation: Monitor and drive the financial performance of the service department, identifying opportunities for revenue growth.
• Cost Control: Manage expenses and ensure efficient use of resources to maximize profitability.

Safety and Compliance

• Regulatory Compliance: Ensure all operations comply with local, state, and federal regulations.
• Safety Protocols: Implement and enforce safety protocols to protect technicians and customers.
• Documentation: Maintain accurate records of all service activities, ensuring proper documentation for compliance and reference.

Team Management

• Hiring and Staffing: Recruit, hire, and retain skilled service technicians.
• Performance Management: Conduct performance evaluations and provide feedback to technicians.
• Team Building: Foster a positive work environment and encourage teamwork among the service staff.

Strategic Planning

• Service Improvement: Identify areas for improvement within the service department and implement strategic changes.
• Market Analysis: Analyse market trends and customer needs to adapt service offerings accordingly.
• Growth Strategies: Develop and implement strategies to grow the service department and expand the customer base.

Essential Skills and Qualifications

• Technical Expertise: In-depth knowledge of HVAC systems, including installation, maintenance, and repair.
• Leadership: Strong leadership and team management skills to effectively oversee a team of technicians.
• Customer Service: Excellent customer service skills to handle client interactions and ensure satisfaction.
• Financial Acumen: Ability to manage budgets, control costs, and drive revenue growth.
• Problem-Solving: Strong problem-solving skills to address technical and operational issues.
• Communication: Effective communication skills for interacting with customers, technicians, and other stakeholders.
• Organizational Skills: Strong organizational and planning abilities to manage schedules and resources efficiently.

This aircon service manager plays a crucial role in ensuring the smooth operation and profitability of a HVAC service department while maintaining high standards of customer satisfaction and safety.