Account Manager

Account Manager
Location: Hybrid (Kettering + occasional client visits)
Salary: £31,000 – £35,000
Hours: Full-time, Monday to Friday (9:00am – 5:15pm, with flexibility required)
Work Location: Hybrid
Full time / Permanent

Remarkable Jobs are recruiting on behalf of a leading car parking solutions provider.

We are seeking a proactive and organised Account Manager to join a growing Customer Success team. This is an excellent opportunity for someone with strong communication and administrative skills who thrives in a structured, fast-paced environment and enjoys building long-term client relationships.

Account Manager Role:

As an Account Manager, you will support the Head of Customer Success in delivering a high-quality service to clients. You will manage day-to-day queries, coordinate account activity, and ensure smooth service delivery across your portfolio.

Account Manager Key Responsibilities:

• Manage day-to-day client enquiries, ensuring timely and accurate responses in line with SLAs
• Act as a key point of contact for assigned client accounts
• Support administrative processes including surveys, reviews, and site meetings
• Maintain accurate client records and documentation within CRM systems
• Assist with after-sales support to drive client retention and satisfaction
• Provide updates on account activity, performance, and upcoming tasks
• Escalate issues where required and support resolution
• Collaborate with internal teams to ensure seamless service delivery
• Provide cover for other Account Managers when required

What They Are Looking For:

Essential:

• Previous experience in Account Management, Customer Service, or an administrative support role
• Strong written and verbal communication skills
• Excellent organisational skills with the ability to manage multiple priorities
• High attention to detail and accuracy
• Proficient in Microsoft Office and confident learning new systems
• Full UK driving licence

Desirable:

• Experience working with CRM systems
• Exposure to client-facing or service delivery environments

Account Manager Key Attributes:

• Professional, reliable, and customer-focused
• Strong relationship-building skills
• Proactive and solutions-driven mindset
• Able to work both independently and as part of a team

What’s on Offer:

• Competitive salary with clear career progression
• Hybrid working opportunities
• 20 days annual leave increasing with service
• Pension scheme
• Bike to Work scheme
• Corporate eyecare
• Incentives and social events

If you’re ready to take the next step in your career as an Account Manager, we’d love to hear from you.

Apply now!